Voice Banking

Before the "buzz" of Mobile Banking arrived on the scene, Voice Banking clearly followed a separate evolutionary path from Online Banking over the last decade. While online banking continued to drive innovative technology, voice banking seemed to have taken a back seat and was left behind from a technology update perspective. At Q2, Voice Banking has been redefined with new technology including Alerts, Payment Approvals, MFA Delivery, and full integration with Online Banking and Mobile Banking.

While Internet connectivity is available in more places than ever, there is still a need for banking services delivered by phone. Whether using a landline or a cell phone, many of your core customers and members depend on voice services for their primary banking needs.  Additionally, Q2 Voice Banking is built on updated technology and provides a complete audit trail and reporting engine to satisfy regulatory requirements.

Q2Voice Banking provides both consumer and business customers with access to their account information anytime, anywhere there’s phone access. While many CFIs are struggling to maintain dated Voice systems, Q2 customers are taking advantage of innovation in the space and the pervasiveness of phone access.